Shipping policy

📦 SHIPPING POLICY – PURELYX

At Purelyx, we proudly deliver across the Gulf region, including:

We are continuously expanding to other GCC countries.

Orders are processed within 24–48 hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
For Cash on Delivery (COD), order confirmation via phone/WhatsApp may be required before dispatch.

Thanks to our regional suppliers and GCC warehouses:

Delivery timelines may vary depending on location, demand, and logistics conditions.

Once your order is shipped, you will receive a tracking number via SMS/WhatsApp or email.
You can track your shipment in real-time through our courier partners.

COD is available in UAE & KSA.
Customers must ensure availability at the delivery address to receive the order.
Repeated failed deliveries may result in order cancellation or restriction.

While we aim for fast delivery, delays may occur due to:

Purelyx is not responsible for delays caused by external courier services, but we will always assist you.

Please ensure your shipping details are correct.
If a delivery fails due to incorrect information, re-shipping charges may apply.

Orders can only be modified or cancelled within 12 hours of placing the order.
Once shipped, cancellation is not possible.

For any shipping-related queries, contact us:

Purelyx works with trusted regional suppliers and fulfillment partners in the GCC, ensuring: